Money Back Guarantee Policy

At XERNAVITH, we are committed to providing our customers with the highest level of satisfaction. Our Money Back Guarantee Policy is designed to ensure that you have a risk-free shopping experience. Please review the details of our policy below.

Eligibility for Refund

• Refunds can be requested within 30 days of the purchase date.
• To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
• A valid proof of purchase must accompany the refund request.

Non-Refundable Items

Certain items are non-refundable, including but not limited to digital downloads, customized products, and final sale items. Please note that shipping and handling fees are non-refundable.

Process for Refunds

1. To initiate a refund, contact our customer service team at [email protected] with your order details and reason for the return.
2. Upon approval of your return request, we will provide you with instructions on how to return your item.
3. Once your return is received and inspected, we will notify you of the status of your refund.
4. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Contact Information

If you have any questions about our Money Back Guarantee Policy, please contact us at: